Current it assessment

Point of sale (pos) system

o The POS application has internally developed by MIS development team. There are some problems encountered on POS system.

o Program bugs on POS system

The IT personnel only realise the program bugs after get the feedback from stores.

o Reliability of POS system

o Complexity - too many information printed on receipt

o Human error on handling POS system

o Hardware problem – customer display, CPU, Cashier printer etc.

Human resources information system (HRIS)

Ø The main problem encounter on Human Resources Information System (HRIS) are:-

o Hardware problem.

o The PC’s used Windows 95/98 with low RAM.

Acounting system

Ø The problem encounter as follows:-

o Still used dumb terminal to access the system.

o System running slowly when afternoon.

Merchandising system

Ø The major problem encounter on merchandising system are:-

o Still used dumb terminal to access the system.

o Reliability of system.

Inventory management system

Ø The major problem encounter on inventory management system are:-

o Still used dumb terminal to access the terminal.

o PDE scanners are limited

o Manually do stocks take at stores.

Lotus notes email

Ø The major problem encounter on Lotus Notes email are:-

o Not enough space for staff mail box database

o File corrupted

o Spam email

b2b (business to business)

Ø The problem encounter on B2B are:-

o Sometimes, Internet connection disconnected

o Used old PC’s with Windows 98 and 64MB RAM

o Sometimes, suppliers did not receive the purchase order made by stores.

b2c (business to consumers)

Ø The problem encounter on B2C are:-

o Use old PC’s

o The image of products not attractive.

o Fraud case

Data Warehousing

Ø The problem encounter on data warehousing are:-

o Use old PC’s

o Lack of training